Legal

Terms & Conditions

Last updated: 2 August 2026

These terms govern the use of this website and the services we supply. They apply unless we have signed a separate written agreement with you, in which case that agreement takes precedence over anything below that conflicts with it.

1. Who we are

• Legal name: Equy Ltd
• Company number: 17347459, registered in England & Wales
• Registered office: 12 Hall View, Crook, DL15 0XF, United Kingdom
• Email: [email protected]
• Telephone: +44 7828 783 057

2. What we provide

We supply software and infrastructure services to businesses and organisations:

• Web and business application development
• Managed hosting, including patching, monitoring, backups and restore testing
• Support retainers with a named contact and an agreed monthly allocation of hours
• Integration between systems you already operate
• Technical audits of existing systems
• Migration of existing applications between hosting environments

What is not included unless we agree it in writing and price it separately: brand and graphic design; content writing; paid advertising and search marketing; the cost of third-party licences, domains and services bought in your name; training beyond the handover sessions set out in the proposal; and support for systems we neither built nor host.

3. Nothing is bought on this website

This website takes no payments and sells nothing directly. The prices shown on it are indicative starting figures for the purpose of giving you a sense of scale, not offers capable of acceptance.

4. How work is commissioned

1. You contact us through the enquiry form, by email or by telephone.
2. We discuss the work, usually by phone, and where useful review the existing system.
3. We issue a written proposal setting out scope, price, timescale and any assumptions.
4. A contract is formed only when you accept that proposal in writing (email is sufficient) and we confirm acceptance. Until both have happened, no contract exists.

5. Prices and quotes

• Written quotes are valid for 30 days from the date of issue.
• A quoted fixed price covers the scope in the proposal. Work outside that scope is agreed and priced separately before it is started — we do not carry out chargeable work you have not approved.
• Recurring fees for hosting and support may be reviewed once in any 12-month period, on 60 days' written notice. If you do not accept a revision you may terminate the recurring service at the end of that notice period, without penalty.
• Equy Ltd is not currently VAT registered; where that changes, VAT will be added to invoices at the prevailing rate and we will tell you before it applies.
• Third-party costs incurred on your behalf (domains, licences, external services) are passed on at cost and identified separately on the invoice.

6. Payment terms

• Project work: 40% on acceptance of the proposal, the balance on delivery, unless the proposal sets out different milestones.
• Hosting and retainers: invoiced monthly in advance.
• Payment due: within 14 days of the invoice date, by bank transfer to the account shown on the invoice. We do not take payment on this website.
• Late payment: we may charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 on overdue business accounts, and may suspend non-critical work after written notice. We will not take a live production system offline for a payment dispute without at least 14 days' written warning.

7. Delivery, and what we need from you

Timescales are given in the proposal and are estimates made in good faith. They depend on you providing, in reasonable time: access to the systems concerned, the content and data required, and decisions from someone empowered to make them. Where a delay on your side pushes the work out, we will tell you promptly and agree a revised date rather than silently slipping.

Hosting availability targets, maintenance windows and support response times are set out in the proposal or retainer for each client. Planned maintenance is notified in advance.

8. Cancellation, and your cooling-off right

Consumers

If you are a consumer contracting at a distance, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of the contract being formed, without giving a reason. Tell us by email or post at the addresses in section 1. If you ask us to begin work during that 14-day period and then cancel, you must pay for what has actually been done up to the point of cancellation. If work is complete within the period and you agreed to that, the right to cancel is lost.

Businesses

Either party may cancel project work in progress on 14 days' written notice. You pay for work completed and for third-party costs already committed; nothing further is due. Hosting and support services may be terminated by either party on 30 days' written notice, expiring at the end of a billing month.

On termination

Whatever the reason for termination, once outstanding invoices are settled we will provide your data and source code in a usable, documented form and cooperate reasonably with whoever takes over. We do not hold data hostage.

9. Refunds

• Where you cancel within a statutory cooling-off period, we refund what you have paid less the value of work already carried out at your request, within 14 days of being told you are cancelling.
• Where a deliverable does not conform to the agreed specification, tell us within 30 days of delivery. We will correct it at our cost. If we cannot correct it within a reasonable time, you may have a proportionate refund of the fee for that deliverable.
• Fees for hosting and support already consumed are not refundable, since the service has been provided. Fees paid in advance for a period after termination are refunded pro rata.
• Nothing here limits your statutory rights under the Consumer Rights Act 2015, which require services to be supplied with reasonable care and skill.

10. Intellectual property

• You keep ownership of everything you supply: your data, your content, your trade marks and any pre-existing materials.
• Copyright in bespoke code we write for you transfers to you on payment in full of all invoices relating to that work.
• We keep ownership of our own pre-existing tools, libraries and general know-how, and of any open-source components, which remain under their own licences. Where our pre-existing components are embedded in your system, you get a perpetual, non-exclusive, royalty-free licence to use, modify and host them for the purposes of that system.
• We may describe the work in general terms as a case study. We will not publish your name, your logo or any screenshot containing your data without your written permission.

11. Confidentiality

Each of us will keep the other's confidential information confidential, use it only for the purposes of the work, and not disclose it except to people who need it and are under equivalent obligations. This survives the end of the contract. Where we process personal data on your behalf, we do so as your processor under a written data processing agreement, and our own Privacy Policy covers the data we hold as controller.

12. Limitation of liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. Subject to that:

• Our total liability arising out of a contract, whether in contract, tort (including negligence) or otherwise, is limited to the total fees paid by you under that contract in the 12 months before the claim arose.
• We are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or indirect or consequential loss.
• We are not liable for failure or interruption caused by third-party infrastructure, networks or services outside our reasonable control, though we will act promptly to restore service.
• We are not liable for loss or corruption of data to the extent that it results from your own systems, your instructions, or a backup regime you declined to take. Where we provide managed hosting, our backup and restore obligations are as set out in the proposal.
• You should maintain your own insurance appropriate to your business.

13. Complaints and disputes

1. Talk to us. Email [email protected] or ring +44 7828 783 057. We acknowledge complaints within 2 working days and aim to resolve them within 10.
2. Escalate in writing to a director at the registered office if you are not satisfied. We will reply substantively within 21 days.
3. Mediation. If it is still unresolved, both parties agree to attempt mediation through the Centre for Effective Dispute Resolution before starting proceedings.
4. Courts. Failing that, the courts of England & Wales have jurisdiction.

14. Using this website

This website is provided for information. We take care to keep it accurate but do not warrant that it is free of errors or continuously available. The content, layout and code of this website are owned by Equy Ltd; you may not copy them for commercial use without permission. Do not use the enquiry form to send unsolicited marketing.

15. General

• Force majeure: neither party is liable for failure to perform caused by events beyond its reasonable control, provided it tells the other promptly and works to mitigate.
• Subcontracting: we may use subcontractors, and we remain responsible for their work as if it were our own.
• No third-party rights: nobody other than the parties may enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
• Severability: if a clause is found unenforceable, the rest continues in force.
• Changes: we may update these terms; the version in force is the one published here when your contract was formed. This version takes effect on 2 August 2026.

16. Governing law

These terms, and any dispute arising out of them or their subject matter, are governed by the laws of England and Wales. If you are a consumer resident elsewhere in the UK, you keep the benefit of any mandatory protections of the law where you live.